Privacy Policy

1. Who we are

HABIBI TECH (“we”, “us”, “our”) provides laptop and computer repair, thermal cleaning, networking, CCTV installation, and IT product sales. This policy explains how we handle information you share when you call, message, email, or use our website.

2. Information we collect

We may collect:

• Name, phone / WhatsApp number, and email address
• Device details, service requests, and inquiry messages you send
• Basic technical data such as browser type or pages visited (if analytics are enabled)

We do not ask for unnecessary personal documents unless required for a specific repair or warranty process, and we will tell you why if we do.

3. How we use your information

• To respond to repair, product, CCTV, or networking inquiries
• To schedule service, share quotes, and provide support
• To improve our website experience and communication
• To comply with legal obligations when required

4. WhatsApp, phone & email

When you contact us via WhatsApp, phone, or email, your conversation is used only to help with your request. Message content may be retained as long as needed for service follow-up. Please avoid sending sensitive passwords or financial details unless we specifically request them through a secure process.

5. Sharing of information

We do not sell your personal information. We may share limited details only with trusted service partners (for example courier or parts suppliers) when needed to complete your order or repair, or when required by law.

6. Data security & retention

We take reasonable steps to protect your information. Inquiry records are kept only as long as useful for service history or legal needs, then deleted or anonymized where practical.

7. Your choices

You may ask us to update or remove your contact details from our active records by messaging or emailing us. Some records may need to be kept temporarily for completed transactions or legal reasons.

8. Contact

Questions about this policy? Reach Abrar Sheikh at 0310 1435218 or habibi.tech571@gmail.com.